-
How and when do you get the receipt?
The receipt number will be given directly by the International Logistics Indah Officer when the package is sent via customer service or courier.
-
How do I check Indah Logistik Internasional receipts?
You can check the Beautiful International Logistics Receipt Number Independent
-
What are the advantages of Indah Logistics International?
Indah Logistik International has a high operational standard, warehouse ownership throughout Indonesia, every day departure schedule, affordable prices, Customer Information Systems NOT notification, websites and sophisticated applications, we also serve door to door service and certainly minimal risk or guarantee of damage or loss of package.
-
How does Indah Logistik International's payment system work?
For non -corporate customers, payments can be made by cash cash when the package is submitted to the Branch Customer Service or the Official Official Office of Indah Logistik International, payment can also be made by billing in the destination. For corporate customers, the payment system can be done by invoice in accordance with applicable terms and conditions.
-
How do I submit a claim?
To make a claim submission procedure, you can contact our call center at Hotline: 021-8062-7000 or WhatsApp at 0811-1894-4456. Then you can take the claim form at the nearest branch of the Kaunter and complete all the required requirements.
-
What happens if a customer sends a package containing illegal goods?
For customers who deliberately send packages that are prohibited by the government, then based on Article 47 of Law No.38 of 2009, customers will be convicted with a maximum prison sentence of 5 (five) years or a maximum fine of Rp1,000,000,000 (one billion rupiah) and the shipping service provider (Indah Logistik) cannot be subject to responsibility for the incident.
-
How do I report criticism and suggestions?
You can contact our call center at the hotline number: 021-8062-7000.
-
How to calculate the package by volumetric weight?
(length (cm) x width (cm) x height (cm)) /5000: for land and sea services
(length (cm) x width (cm) x height (cm)) /6000: for air services
(length (cm) x width (cm) x height (cm)) /1,000,000: for the counts of cubication
-
How to calculate the package with the weight of the CC motor (centimeter cubic) ?
(cc motor x shipping)
-
How to calculate wooden packing?
(length (cm) + width (cm) + height (cm)) /3 x 3500
-
How to calculate bubble packing?
(length (cm) + width (cm) + height (cm)) /3 x 1500
-
What are the requirements for motorbike shipping documents?
Document Requirements Send Motor Indah Logistics:
1. Active vehicle tax.
2. Original STNK which is still active or still valid.3. Photocopy of BPKB (if needed) 4. Photocopy of Sender's KTP.
5. Streets from the police. -
How to Contact the Goods/Package Pickup Operator?
Customers simply call or chat WhatsApp or SMS to number: 0811-1959-2817, later our operators will serve the request for picking up customer goods
-
What types of goods are rejected by Indah Logistics International officers?
Items rejected by Indah Officer International Logistics are:
1. Dangerous items that contain and easily explode/burning such as: alkyl, phosphorus, butted. Propane, acetone and benzene
2. Easily broken items such as: raw glass, glass bottles, ceramic cutlery
3. Items whose value cannot be determined such as: paintings, carvings, jade, ivory, protected animal skin, statues, statues, artifacts etc.
4. Valuables such as: gold, silver, diamonds, jewelry, cash, and securities
-
What types of goods are subject to special handling?
The goods carried out with special handling are:
1. Pure lithium battery product
2. Cigarettes (legal that exist in the ribbon)
3. Swallow's nest
4. Honey
5. Item products containing batteries